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Find answers to common questions in our FAQs section. Get quick and easy solutions to your inquiries.

What is Medical Billing?

Medical Billing

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icon Frequent Asked Question

Frequently Asked Questions

What are insurance billing services for acupuncture, and how do they work?

Insurance billing services for acupuncture are professional services that handle the submission, processing, and management of insurance claims on behalf of acupuncture practitioners. These services work by:

  • Verification: They start by verifying patient insurance coverage to ensure the treatment is eligible for reimbursement.
  • Coding: Accurate coding of acupuncture procedures and diagnoses is crucial. Billing services use the correct codes to submit claims to insurance companies.
  • Claim Submission: Once the claim is prepared, it is submitted electronically or through the appropriate channels to the patient's insurance provider.
  • Follow-Up: Billing services track the status of claims and follow up with insurance companies to ensure timely and complete payment.
  • Payment Processing: When payments are received, they are processed, and any outstanding balances are managed.
  • Documentation: Comprehensive records of all claims and payments are maintained for reference and auditing purposes.

By outsourcing insurance billing to experts, acupuncture practitioners can focus on their core responsibilities of patient care while ensuring proper reimbursement for their services.

How can insurance billing services benefit my acupuncture practice?

Aquí va todo el contenido de esta pregunta frecuente

What is Holistic Billing?

We are a medical billing and coding consulting firm focused on servicing integrative health practitioners through a secure online portal. We offer acupuncture billing services, massage therapy billing services, and chiropractic billing services to meet the needs of your holistic practice.

What services do you offer?

We offer complete revenue cycle management for health insurance billing, including online insurance verifications, SOAP notes and EHR, insurance claims processing, and denied claims follow-up. Our holistic healthcare solutions are convenient, inexpensive, and most importantly, secure! Send an insurance verification or claim to the insurance company with the tap of a button. With our secure online portal, you can even watch as your insurance reimbursement claim is en route to your bank account. Unlike traditional medical billing providers, we specialize in working with acupuncture practices, massage therapy practices, and chiropractic practices.

Do you offer insurance credentialing services?

Yes. In addition to health insurance billing, we offer a variety of credentialing services starting at $250 per application.

Where are you located?

Holistic Billing Services is headquartered in Orlando, Florida. Our staff is located across the US, which allows us to serve holistic practices across the nation.

Do you bill in my state?

Probably! Holistic Billing Services currently bills in most states across the US and is rapidly expanding to new markets. Contact our team today to find out if your state is already covered or will be added soon.

How much do you charge?

For the average practice, our fees will be a one-time $350 setup fee plus 10% of collections, and that rate typically decreases as your practice grows—and we only get paid after the payment is issued. There are no minimum claims, and the agreement is just a monthly service, so there are no long-term contracts.

Do you have minimum claim requirements or long-term contracts?

The truth is many integrative health services are new to health insurance billing. Since we believe in helping your holistic practice get started, we don’t have any minimum claim requirements or long-term contracts.

What type of insurance can I bill using Holistic Billing Services?

We connect your acupuncture practice, massage therapy practice, or chiropractic practice with all major medical insurance companies, as well as Veterans' Affairs, Workers' Comp, and personal injury payors. As of rule of thumb, if they accept a claim, we can bill them for any form of integrative care!

What insurance companies do you work with?

We work with hundreds of companies through our professional and state associations. Some of the companies we currently bill to include Kaiser, all BlueCross and BlueShield (as well as affiliated companies like Empire and Anthem), Humana, Aetna, and United—to name a few.

Do you bill to the VA?

Yes! We believe in supporting our heroes when they come home. We also know that many acupuncture practices, massage therapy practices, and chiropractic practices are interested in providing services to military veterans so we offer integrative care billing directly to the VA as well as their third-party administrators, TriWest and Optum.

Do you offer courses in billing and coding?

While we do not offer formal courses, our website offers a variety of free resources on the topics of health insurance billing, SOAP documentation, revenue cycle management, healthcare auditing risks, and billing and coding for holistic healthcare. View our educational blog.

Do I need to know much about health insurance billing to use your services?

We offer a variety of health insurance billing implementation plans so you can find the perfect one for you, whether you just graduated school or are a seasoned, multi-tasking holistic healthcare veteran. We also offer a track specifically designed for holistic practices that have no prior experience with acupuncture billing, massage therapy billing, or chiropractic billing. Whether you're a beginner or an expert, we have an implementation plan that will work for your integrated health services.

What do you do to guarantee safe and reliable claims delivery?

Our online health insurance billing portal provides real-time tracking so you always know where your claim is and when your insurance reimbursement will reach your account. If you have any questions or concerns, you can always contact our support team via our secure portal or call 1-800-741-3655.

How long does it take to enroll my holistic practice?

We can set your acupuncture practice, massage therapy practice, or chiropractic practice set up for health insurance billing in a matter of minutes via our secure online enrollment portal!

How are insurance reimbursement claims paid?

Health insurance reimbursements for holistic healthcare are deposited directly into your bank account to streamline your revenue cycle management.

How do I pay Holistic Billing?

Each month, you will receive an invoice from Holistic Billing Services via email. You can then pay your bill online via our secure portal.

Do you have a privacy policy and HIPAA statement?

We at Holistic Billing Services™ ("HBS") are committed to maintaining the privacy and security of our customers' personal information on Through this privacy statement, HBS wants to assure you of our commitment to privacy and security. HBS operates by the following principles:

  • We will not ask for information that personally identifies you ("Personal Information") while you are simply browsing our Public Site, If this should change, we will explain what the information for which we are asking is to be used.
  • If you request to download a software demo from our Public Site, we might ask for personal information. This information will only be used for tracking purposes or to contact you personally. This information will never be shared outside of HBS.
  • If you are visiting a HBS Site, to which access is limited to our Business Partners, we may collect the personal information that you specifically and knowingly provide while on the HBS Secure Site. The use of such information will be governed by the specific written agreement between you and HBS through which you were granted access to such HBS Site.
  • In addition, on a HBS Site such as our support site, we may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable HBS to relate your use of the HBS Secure Site to information that you have specifically and knowingly provided to the HBS Secure Site. By telling the Web server that you have returned to a specific page, a cookie helps us personalize your online experience, and to recall your specific information on subsequent visits. This helps us deliver relevant display advertisements to our website visitors on various sites across the internet.
  • If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy, please send correspondence to HBS's mailing address: 1402 Edgewater Dr, Orlando, FL 32804 ATTN: Chief Privacy Officer.
  • HBS may periodically update this policy to describe how new Web features may affect our use of your information and to let you know of new controls and features that we may provide you. HBS will NOT apply changes to this policy retroactively to information HBS has previously collected.

s a key provider of services and technology to the healthcare industry, HBS has implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). If you have any questions about HIPAA at HBS, please send correspondence to HBS's mailing address: 1402 Edgewater Dr, Orlando, FL 32804 ATTN: Chief Privacy Officer.

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